FAQs

Payment & Privacy FAQs

  • We accept all major credit and debit cards, along with secure digital payment options.

  • Yes, all transactions are processed through encrypted, secure payment gateways to protect your financial data.

  • Our sessions are non-refundable, but we’re happy to reschedule with advance notice.

  • No, we do not store payment information. All processing is handled by trusted third-party providers.

  • Absolutely. We maintain strict confidentiality and do not share your information without consent.

  • No, your data stays with us. We never sell or share your information with external parties.

  • Currently, we offer full upfront payments only. However, we may add installment options in the future.

  • Yes, we provide official invoices for business and corporate astrology services.

  • No, you can reschedule once at no extra cost with at least 24 hours’ notice.

  • You’ll receive a confirmation email with session details and a calendar invite after your payment is processed.

Matchmaking FAQs

  • We cater to Indians worldwide looking for serious, long-term relationships.

  • Just fill out the form, submit your photos, and book your introductory video call.

  • No, our service is curated and personal—no swiping, just intentional, guided connections.

  • We base matches on detailed profiles, shared values, interests, and life goals.

  • Yes! We offer matchmaking for the global Indian diaspora.

  • Quality over quantity—we focus on fewer, highly compatible introductions.

  • Our team guides you through early conversations and checks in for feedback.

  • Yes, you can pause your matchmaking plan temporarily if needed.

  • Yes, we verify key details and speak directly with clients before matching.

  • At this time, our primary focus is heterosexual matchmaking. However, we're always evolving and welcome inclusive conversations.

  • We use end-to-end encryption, secure servers, and data minimization practices to safeguard your personal information.

  • Only authorized TLC team members involved in your service have access—never external or unrelated parties.

  • Yes. We do not share your identity or details with other clients unless you’ve explicitly consented.

  • We collect only essential information such as contact details, preferences, and session data required to provide personalized service.

  • Yes. You may request data deletion at any time, and we’ll remove your personal information in accordance with privacy laws.

  • No sessions—whether video calls or Trust Talks—are recorded unless you specifically request it and give written consent.

  • No, we don’t use or share your data for promotional purposes without your explicit opt-in.

  • Photos are securely stored and only shared with potential matches after your approval.

  • Absolutely. All astrological data is confidential and used solely for your consultation.

  • We review and update our privacy policy regularly to stay compliant with the latest data protection standards.

Astrology FAQs

  • Just your birth date, time, and location. We’ll take care of the rest.

  • No—our approach is practical and insight-driven, grounded in both tradition and logic.

  • You’ll receive a live reading, personalized advice, and time for questions.

  • We offer 45-60 minutes sessions, depending on your needs.

  • Yes! You can focus on any life area: relationships, business, health, or timing.

  • We use an AI notetaker so you can stay fully present during your session— no need to jot things down. Prefer not to use it? Just let us know, and we’ll turn it off.

  • Absolutely. Compatibility readings are one of our most popular offerings.

  • Yes, we provide Vastu guidance based on your home/office layout and goals.

  • Yes, but only with your consent. It’s one of many tools we use to assess compatibility.

  • Yes, our astrologers are experienced and follow a scientific, ethical approach.

Trust Talk FAQs

  • It’s a safe, non-judgmental space to talk about anything that’s weighing on you.

  • Our trained, empathetic listeners who are here to support—not diagnose or judge.

  • No. Trust Talk is emotional support, not professional therapy or counseling.

  • Anything—from relationships and work stress to breakups or personal dilemmas.

  • Yes, everything you share stays private and secure.

  • You can choose 30-, 45-, or 60-minute sessions depending on your comfort.

  • Yes, you can choose to remain anonymous if that helps you feel safe.

  • Select your session length, pay online, and you’ll get a confirmation with a calendar invite.

  • Yes, but please ensure they’re aware and willing to participate.

  • As often as you need. Some clients come weekly, others just when they need a sounding board.

Still have Questions?

Contact us